Privacy Notice


This privacy and data protection policy describes how Serli Varjabetyan Translations protects and makes use of the information you give the company and explains your rights in relation to that data.

This website

Any information you provide to Serli Varjabetyan Translations – whether when using this website or in the course of email, postal or telephone communications – will only be used in the ways described in this privacy and data protection policy.

This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on: 07/02/2020

If you have any questions about this policy, please send an email enquiry to


We gather and use certain information about individuals in order to provide services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website, to present timely, relevant information to them and occasionally also for the purpose of direct marketing.

What data we gather

Article 4(1) of the GDPR defines ‘personal data’ as “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

In practice, this means we may collect data including, but not limited to, the following information:
• Name and job title
• Contact information including email address
• Demographic information, such as postcode, preferences and interests
• IP address
• Website usage data
• The page which ‘referred’ you to this website (e.g. a search engine)
• Source documents, reference material and translations
• Other information relevant to client enquiries

We may also process data which is classed as sensitive information, where this data is contained in documents to be translated or processed as part of the translation assignment. This sensitive data may include information about the data subject’s physical or mental health, racial or ethnic origins, religious beliefs or trade union membership. By commissioning a translation assignment containing personal data, you confirm that the data subject has consented for his/her personal data to be processed to the extent strictly necessary for the assignment to be performed.

How we use this data

Collecting this data helps us understand what you are looking for from Serli Varjabetyan Translations, enabling us to deliver improved services.

Specifically, we may use data:

  • For our own internal records.
  • To improve the services we provide.
  • To contact you in response to a specific enquiry.
  • To customise the website for you.
  • To send you promotional emails about services, offers and other things we think might be
    relevant to you.
  • To send you promotional mailings or to call you about services, offers and other things we
    think might be relevant to you.
  • To contact you via email, telephone or mail for market research reasons.


As of 7 February, 2020, we stopped using all cookies on this website. Google Analytics was replaced with an automatically GDPR-compliant installation of Matomo Web Analytics.

Matomo Analytics

This website uses Matomo Analytics, an open-source web analytics service. It is a privacy-focused service installed on the same server as the website itself and is operated solely by the operator of this website. No personally identifiable information or personal data is collected. All data collected cannot be traced back to any individual and is only accessible to the operator of this website.

We have activated the Matomo Analytics IP anonymization feature on this website. Your IP address is automatically and irreversibly anonymized to 2 bytes upon every visit. This renders precise geolocation impossible.

Matomo Analytics has been set up in such a way that no personally identifiable information (PII) or personal data is collected. No cookies are ever stored on your device. At no time will cookies associated with Matomo Analytics be stored on your device, even if you have given your consent to the use of cookies in connection with Google Analytics.

You can prevent the collection of your data by Matomo Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site:

Controlling information about you

When you fill in the contact form on this website, you agree to being contacted to discuss a potential project using the contact details provided in the form. We may occasionally also contact you with information that we feel may be of interest to you; this information would fall under the legal definition of ‘direct marketing’.

You have the right to prevent your information from being processed for direct marketing. If you only want to be contacted in connection with the specific project you have commissioned, please let us know by sending an email to

In addition, you have a right to access any of your personal data held by us. You may also have a right to prevent your data being processed and to have any inaccurate personal data rectified, blocked, erased or destroyed. To exercise these rights, please contact us using the details above.

The data you provide when subscribing to the newsletter/blog will be used solely to maintain the subscriber list and send you notifications about new blog posts. This data will never be used for direct marketing. You may unsubscribe from the blog at any time.

The data collected through this website will be accessible to third parties involved in the running of this website, including (web hosting), Google LLC (Google Analytics), MailChimp (subscriber list) and CookieBot (cookies management).

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under this privacy and data protection policy, in line with the General Data Protection Regulation (GDPR) (EU) 2016/679.

Retention time

Personal data provided when commissioning work will be retained for a period not exceeding ten years from the date on which our last invoice is paid in full.


We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links to other websites

Our website may contain links to other websites.

Please note that we have no control of websites outside the domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.